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© Caralan Printers 2009
Caralan FAQ
Questions people regularly ask, in no particular order :-


Do you save my artwork for future use?
 
How do I send my fonts?
 
Can you print form a Microsoft Word document?
 
What is bleed and how do I do it?
 
How will my order be delivered?
 
Can you print from images taken from a website?
 
Can you colour match to my monitor?
 
Can you colour match to my office printer?
 


Do you save my artwork for future use? - Yes. All artwork is saved to our backup server. If you quote your invoice number or our order reference we can re-use your artwork when you re-order. Please remember that this is not a guaranteed service and we will accept no responsibility should we lose your artwork. It is NOT a substitute for you having your own backups and keeping track of your own artwork.

How do I send my fonts? - See our support page "Sending your fonts" for advice on sending fonts from Windows and Macintosh.

Can you print form a Microsoft Word document? - Yes, but there are issues :-
Word only understands RGB colour and so can really only be used for full colour work and then only after the RGB has been converted to CMYK.
Word is not capable of producing artwork for spot colour jobs
Word does not warn of missing fonts and will just substitute any font at random from our system. If you send artwork created in Word you MUST send the fonts you have used.
We will normally insist on sending proofs for Word jobs and will not print until you have approved them.

What is bleed and how do I do it? - Your artwork will need to have proper bleed. Please see our support page "Layout advice" for full details.

How will my order be delivered? - We normally despatch work via overnight carrier. This is a signed for service and there will need to be someone there to receive the consignment. Our carriers will not leave a consignment without a signature.

Can you print from images taken from a website? - This really isn't advisable for two reasons. Standard 72dpi web images tend to look really horrible when printed. The resolution is far too low. We normally advise 300dpi or above.
Also, web images are usually paletted RGB and so often do not convert to CMYK very well.

Can you colour match to my monitor? - No, this is not possible. Unless you have a calibrated viewing system you cannot use your monitor to make anything but the crudest colour evaluation. Even if you have a calibrated system we cannot undertake to match it since we do not have acces to it.

Can you colour match to my office printer? - This is unlikely to be possible. Even if your printer is calibrated to match an offset press we cannot really undertake to match your system. All we can say is that we print to standard densities and tolerances prevailing in the printing industry and if your printer is calibrated to this then you can probably use it to make rough colour judgements. If you have an option of loading an ICC colour profile for your printer we suggest you go for a low gain sheetfed offset profile. For example Eurostandard Coated, 3M Matchprint, Cromalin, etc. Avoid any SWOP profiles as they are intended for web offset not sheetfed.